Frequently Asked Questions

COURSE EXTENSION POLICY

If your course duration has expired, and you have not completed your online course, please contact your instructor through the online course messaging system. Each instructor has the right to approve or deny an extension based on the amount of work you have completed during your course duration. You can receive a maximum of two 3-month extensions per your instructor's approval. You will be charged $125.00 per 3-month extension.

If you are taking a Coursera course through our office, you can have one 1-month extension in your course. You will be charged $25 for this extension. If you cannot complete your course in time even after the extension, you will be removed from the Coursera platform.

If you are taking an AI course, only the 4 hour courses are eligible for one 4-week extension. You will be charged $75 for this extension. If you are taking the 15 hour or 1 hour AI courses, you are not eligible for an extension.

CANVAS TUTORIAL

Canvas is a powerful platform with an intuitive user interface, making for an enhanced learning experience. Click here to begin learning how to use Canvas.

If you are taking a Coursera course through our office, you will be sent an invite to use the Coursera Platform. You will not be using Canvas.

PASSWORD HELP

Students login using external identities (Google, Facebook and LinkedIn) to most of OPWD's Professional Development courses. If you’re having trouble logging in, we suggest you:

  • Ensure you’re using the same internet browser you typically use.
  • Can you log in to your external account? Clear your cookies, log in, then try accessing your Canvas course.
  • Bookmark the right link? External identities is only available on the web. Click here for the web page.

If you can’t log into your Google, Facebook or LinkedIn account, you’ll need to go through that platform first to reset your password.

For enrollment help please review the Registration Guide.

If you are taking a Coursera course through our office and forgot your password, please contact Coursera for assistance: https://learner.coursera.help/hc/en-us

SUGGESTED BROWSERS & COMPUTER REQUIREMENTS

Make sure your browsers are set to the most current version of Internet Explorer, Chrome, Safari, or Firefox. Some older versions of these browsers will be unable to fully support Canvas’s updates.

Please note that when you use Canvas, you will need to disable pop-up blockers and allow your browser to install Java.

Some courses may require Microsoft Office. If you do not have Microsoft Office, check out Microsoft OneDrive for a free solution. 

ADDITIONAL COURSE ASSISTANCE

Please contact the Professional Development team if you are experiencing technical difficulties such as not being able to access your course.

If you are taking a Coursera course through our office and need additional help logging in or with the platform please contact Coursera for assistance: https://learner.coursera.help/hc/en-us

ACCESSING YOUR COURSE

Please follow these simple steps to access your course:

  1. Login here: https://reg.distance.ufl.edu/reg/Lms/Login/
    • Bookmark this login portal.
  2. Login using the authentication method of choice.
  3. Go to the Courses drop-down menu at the top and select the course to enter.

If you are taking a Coursera course through our office, you will be accessing your course through the online Coursera Platform: https://www.coursera.org/

CANVAS APP

While most of the features of your online course are mobile and tablet compatible, we do not recommend downloading the Canvas app. Professional Development courses are the first courses on UF’s campus to implement external identities (using Google, Facebook or LinkedIn to log into your course), and the feature is not yet available on the app. Therefore, you will not be able to access your course through the app.

Instead, bookmark the Professional Development special login page on your computer, tablet and cell phone’s web browsers to connect to your course anytime, anywhere.

If you are taking a Coursera course through our office, you will be accessing your course through the online Coursera platform: https://www.coursera.org/

1098T TAX FORM

Participants of Academic Non-Credit (continuing education) courses are not eligable for the 1098T Tax form. This form is reserved for Academic Credit Tuition and Fees.

Refund Policy

For online courses you must not have accessed the course or completed any course work to be eligible for a refund. A processing fee may be deducted from refund requests.